Terms & Conditions
Terms of Service?
We endeavour to provide our clients & customers with exceptional service. This service is governed by these terms & conditions & in unusual circumstances or events, we reserve the right to withdraw these services. Where deposits have been paid or goods paid for, we will refund you in full if we cancel the transaction.
All designs are subject to copyright & remain the property of Jonathan Maker. The use of our designs, their images and our promotional material without consent will be treated as theft. Unless written consent has been given or design fees have been agreed. More information on design rights can be found here
Methods of Payment?
We accept payments by bank transfer: BACS or CHAPS.
We work on a rolling programme of projects which typically take 8 -12 weeks. So from an initial meeting to an installed piece can be up to 3 months. We try and be flexible and co-ordinate with other trades on larger projects. Work can be completed and placed in storage when required. Kitchen projects can take longer – 20 weeks and above.
Deposits & Refunds?
For all projects with budget of £5,000 and above we ask for stage payments. These break down to:
- 10% design fee payable in advance
- 50% workshop manufacturing stage
- 20% pre installation
- 20% on completion
On projects below £5,000 we ask for a simple 60/40 payment structure. We do not undertake projects with a budget below £3,000.00.
We will take great care to preserve the privacy of clients but we reserve the right to use images of our work in private & public spaces for marketing purposes. Your data is private. We will not knowingly pass it on to anyone without your consent and we will not contact you with promotional material unless you’ve asked for it.
We are U.K based and currently we only work for customers in the U.K .
All work comes with a 10 year guarantee. This does not include accidental damage and normal wear & tear. We offer these guarantees on the understanding that the product has been appropriately maintained and no guarantees are applicable to items or services supplied free of charge or supplied as promotional agreements. Our warranty does not cover accidental or wilful damage caused by other trades or people not contracted to Jonathan Maker.
While every effort has been made to accurately depict all items available and apply strict quality controls, the product’s status as a ‘craft object’ mean they are sometimes different. These are desirable qualities and evidence of the artisan methods involved. However, if you require perfection and uniformity, our products may not be your thing. Colours may differ in colour from those on your monitor.
The website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that this Website is/are affiliated or associated to such sites. Third party content may appear on these websites or may be accessible via links from these websites. We are not responsible for and assume no liability for such content.