Terms of Service?

We endeavour to provide our clients & customers with exceptional service.  This service is governed by these terms & conditions & in unusual circumstances or events, we reserve the right to withdraw these services. Where deposits have been paid or goods paid for, we will refund you in full if we cancel the project and no service has been delivered.

Design Rights?

All designs are subject to copyright & remain the property of Jonathan Maker. The use of our designs, their images and our promotional material without consent will be treated as theft. Unless written consent has been given or design fees have been agreed.  More information on design rights can be found here

Methods of Payment?

We accept payments by bank transfer: BACS or CHAPS.  We do not accept payment by credit card.

Lead times?

We work on a rolling programme of projects which typically take 8 -12 weeks.  So from an initial meeting to an installed piece can be up to 3 months.  We try and be flexible and co-ordinate with other trades on larger projects.  Kitchen projects can take longer – 20 weeks and above. 

Estimates & Quotes ?

Deposits?

For all projects we ask for stage payments. These break down to:

• 10% design fee payable in advance
• 60% workshop manufacturing stage
• 20% pre installation
• 10% on completion

We do not normally undertake projects with a budget below £4,000.00.

Payment Terms & Deposits?

A non-refundable deposit of 10% of the estimated project value is required before commencement of any design work. The deposit secures the Client’s project in the schedule and covers the initial design preparation, consultation, and administrative costs incurred from the outset of the engagement.

Once the deposit has been paid and work has commenced, the deposit shall be deemed fully earned and is non-refundable under any circumstances, including but not limited to the Client’s decision to postpone, alter, or cancel the project for any reason.

Late or Non payment ?

Invoices are due upon receipt.  Unpaid invoices will be considered late after 7 days and balances will be subject to late payment fees.  Late payments will be dealt with in accordance to U.K Law & the 1998 Act of The Late Payment of Commercial Debts.

All goods remain the property of Jonathan Maker until payment has been made in full. Failure to pay any outstanding balance will result in the withdrawal of all guarantees and warranties.

Delays?

All timelines, completion dates, and installation dates are estimates only. We may extend project timelines if needed to maintain the quality and craftsmanship of the work.  However, we will not delay the project if it would negatively impact other trades or important deadlines you have. We’ll always communicate the reasons for any delay in advance and keep you informed.

In the event that a client requests a temporary delay to the installation of a completed project, for whatever reason, we can arrange for the project to be placed in storage.  The is subject to availability.  For the purposes of this agreement, a “temporary delay” is defined as a period of up to two (2) weeks from the scheduled installation date. Storage fees and any applicable handling charges may be applied to delays exceeding two (2) weeks.

Marketing?

We will take great care to preserve the privacy of clients but we reserve the right to use images of our work in private & public spaces for marketing purposes. Your data is private. We will not knowingly pass it on to anyone without your consent and we will not contact you with promotional material unless you’ve asked for it.

Work overseas?

We are U.K based and currently we only work for customers in the U.K .

Cookies?

This website uses cookies to improve your experience. We’ll assume you’re ok with this, but you can opt-out if you wish by deleting cookies within your browser. The cookies we use are for Google Analytics and third-party cookies from Facebook and Twitter (if you like or tweet about this site).

Guarantuees & Warranty?

All work comes with a guarantee of quality workmanship.  Our kitchens come with a 7 year guarantee.  All our kitchens come with 6 months check over – post install.  Our fitted furniture projects come with a 2 year guarantee.  

This does not include accidental damage and normal wear & tear and it doesn’t include general maintenance.  We offer these guarantees on the understanding that the product has been appropriately maintained and looked after.   No guarantees are applicable to items or services supplied free of charge or supplied as promotional agreements.  Our warranty does not cover accidental or wilful damage or damage caused by other trades not contracted to Jonathan Maker. Our warranties are not transferable with the sale of a property.

Disclaimer

While every effort has been made to accurately depict all items available and apply strict quality controls, the product’s status as a ‘craft object’ mean they are sometimes different. These are desirable qualities and evidence of the artisan methods involved. However, if you require perfection and uniformity, our products may not be your thing. Colours may differ in colour from those on your monitor.

The website contains links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that this Website is/are affiliated or associated to such sites. Third party content may appear on these websites or may be accessible via links from these websites. We are not responsible for and assume no liability for such content.

We reserve the right to make additions and changes to these terms as appropriate.